Child safety standards

Child sexual abuse and exploitation is prohibited without exception

JanRaksh forbids any content, message, link or behaviour that sexualises a child, solicits a child, or depicts, promotes or facilitates child sexual abuse or exploitation. This applies to posts, comments, replies, private messages, community chats, photos, videos, audio and profile details alike. There is no context in which it is permitted, and enforcement does not depend on a report reaching us first.

The platform is for adults, and every member is identity-verified

JanRaksh is intended for users aged 18 and over. Posting, messaging and responding to other members require identity verification through UIDAI’s official Aadhaar OTP process, which confirms the member’s name and date of birth. Anonymous accounts cannot participate, which removes the cover that this kind of abuse ordinarily relies on.

Anyone can report, from inside the app or by email

Every post, comment, message and member profile can be reported from within the app. Reports of child sexual abuse or exploitation are treated as the highest priority and are reviewed ahead of all other reports. You do not need a JanRaksh account to report: write to us at the address below and we will act on it.

We act on reports, and we act quickly

Reported content is reviewed by our moderation team. Where CSAE is confirmed, the content is removed and the account is permanently closed, its access revoked immediately rather than at the end of any appeal. Where a report suggests a child is at immediate risk, we escalate without waiting for the review to conclude.

We report to the authorities and preserve evidence

Confirmed child sexual abuse material and credible reports of child exploitation are reported to the appropriate Indian authorities, including the National Cyber Crime Reporting Portal (cybercrime.gov.in) and, where relevant, the police and the National Commission for Protection of Child Rights. We preserve the associated records for those authorities, and we cooperate with lawful requests. Evidence is retained even where the account has been deleted, so that a deletion cannot erase an investigation.

A named person is accountable for this

We maintain a designated point of contact for child safety matters, reachable at the address below. That contact is responsible for reviewing CSAE reports, for reporting to the authorities, and for keeping these standards current as our product and the law change.